ID Theft

ID Theft Insurance

Did you know that 1 in 4 people will be the victim of identity theft and studies conclude most individuals are vulnerable to ID theft?

INCLUDED FEATURES

Investigate and confirm the fraudulent activity, including known, unknown and potentially complicated additional sources of identity theft.

Obtain credit reports from each of the three major credit

Assist members with interpreting their credit reports

Cancel members affected credit cards

Request new replacement cards

Place fraud alerts with all three major credit bureaus

Provide daily ID monitoring for six months to help proactively prevent any additional identity fraud

Place phone calls, send electronic notifications, and prepare appropriate documentation on the member's behalf, including dispute letters for defensible complaints to any and all appropriate state agencies and financial institutions.

Provide credit dispute assistance

Assist with additional lost items including driver's license, library, and other membership cards

Provide peace of mind and resolution of key issues from start to finish as swiftly as possible.

Frequently asked questions

Please click on a question to learn more
  • Investigate and confirm the fraudulent activity, including known, unknown and potentially complicated additional sources of identity theft.
  • Complete and mail customized, pre-populated, state specific "Fraud Packet" via certified mail with pre-paid return instructions.
  • Place phone calls, send electronic notifications, and prepare appropriate documentation on the member's behalf, including dispute letters for defensible complaints to any and all appropriate state agencies and financial institutions.
  • Issue fraud alerts and victim statements when necessary, with the three consumer credit reporting agencies, the FTC, SSA, and U.S. Postal Service.
  • Submit Special Limited Power of Attorney and ID Theft Affidavit to involved creditors for card cancellation and new card issuance.
  • Contact, follow up and escalate issues with affected agencies, creditors, financial institutions, to reinforce member's rights.
  • Assist the member in notifying local law enforcement authorities to file the appropriate official reports. Utilize real time access to public records reports including DMV, criminal, address changes, liens, and judgments for further investigation where applicable.
  • Provide peace of mind and resolution of key issues from start to finish as swiftly as possible.
  • Provide members with a "Case Completion Kit" including copies of documentation, correspondence, forms and letters for their personal records.
  • Investigate and confirm the fraudulent activity, including known, unknown and potentially complicated additional sources of identity theft.
  • Complete and mail customized, pre-populated, state specific "Fraud Packet" via certified mail with pre-paid return instructions.
  • Place phone calls, send electronic notifications, and prepare appropriate documentation on the member's behalf, including dispute letters for defensible complaints to any and all appropriate state agencies and financial institutions.
  • Issue fraud alerts and victim statements when necessary, with the three consumer credit reporting agencies, the FTC, SSA, and U.S. Postal Service.
  • Submit Special Limited Power of Attorney and ID Theft Affidavit to involved creditors for card cancellation and new card issuance.
  • Contact, follow up and escalate issues with affected agencies, creditors, financial institutions, to reinforce member's rights.
  • Assist the member in notifying local law enforcement authorities to file the appropriate official reports. Utilize real time access to public records reports including DMV, criminal, address changes, liens, and judgments for further investigation where applicable.
  • Provide peace of mind and resolution of key issues from start to finish as swiftly as possible.
  • Provide members with a "Case Completion Kit" including copies of documentation, correspondence, forms and letters for their personal records.

To contact member services, dial 888-421-9239 and press 3 for ID Theft Insurance.

NOTE: ALL ROK subscribers are identified by their 10 digit phone number.

To view terms and conditions, click here

If eligible for this benefit a digital ID card will be sent to your email.

Service provided by

AIG